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A Peek Over the Horizon

 

2013 is upon us, budgets are locked and people are looking forward, with great anticipation to the rewards 2013 will surely bring. Many look upon a new year as an opportunity, a time to make adjustments, course correct, set goals and focus on the positive. In my house, one is graduating college, he will get a job (that is the plan, anyway). One is graduating high school, he will go to college and the third will be firmly entrenched in middle school (the teenage equivalent to purgatory).

As far as predictions go, if we really want to go out on a limb, we should focus on 2014, 2013 is too easy (it is after all, already here). Why look further out? A lesson learned from my dad when I first learned to drive, “focus a bit further ahead”, he would say,” it makes the experience much smoother for your passengers”. It makes logical sense, make slight course corrections as you go, but generally look as far out as you can. Much of what will happen for the next few months was determined by our actions at the end of last year. I plan to work hard in 2013 and try to keep the right as smooth as possible. From a predictions standpoint, I am going to skip 2013.

Where we will be in 2014:

  • Cloud becomes the default position, then we will all realize it is actually a hybrid model
  • We might stop arguing about definitions, buzzwords that fizzle
  • The FAA and FCC will decide that phones are ‘ok’ on airplanes, we will all complain
  • The CIO and CMO will be best of friends, like a shotgun wedding
  • Customer Centricity will be a reality, not just a Vision
  • Something not yet on our radar, will cause a major disruption

Cloud – Maybe, just maybe, we will realize that cloud computing is really an extension of a concept created in the 1950s, but the time has come. Everyone will realize that Cloud Computing is simply a metaphor for the things I need computers to do. I need storage, to store stuff, I need CPUs to compute stuff and I need to do both of these things a lot. Deciding to extend your enterprise (personal or company) to the cloud is a business decision that frankly comes down to economics, governance and law. Hence, this will be the job description for the CIO; to evaluate the economic and legal benefit of renting compute time versus buying a computer. The default position for IT will be Cloud first, then On-Premise.

Definitions/Buzzwords – Sadly, it will take another year or more before ‘Social’ will no longer be an important prefix to every business and technology term we have been using since the 1950s. This includes, but will not be limited to: business, customer, marketing, monitoring, networks, CRM and media. We will no longer feel the need to append the suffix ‘Cloud’ on: private, personal, hybrid, open, nor elastic. ‘Cloud’ might just going back to being something related to weather. ‘Mobile’, everything will be mobile, so it will lose its luster and appeal as a descriptor. Influencer will take a backseat to real world Friend.

Airplanes – We will fight for the use of mobile phones on airplanes and the wish we didn’t. We will most certainly become very annoyed with the ringtone in the seat next to us, almost as annoyed as with the person trying to have a conversation talking loudly and saying “WHAT” in order to overcome the engine noise. My last bastion of a ‘leave me alone’ place will be lost. This will make us sad, then angry. By 2015 is that certain flights (like New York/Boston or San Francisco/Seattle) will be designated as NO cell phone flights, like the “quiet car” on the commuter rail.

CMO/CIO – Hatfields/McCoys, Yankees/Red Sox, Barcelona/Real Madrid – ok, maybe not that bad, but you get the point. The CMO has a job to do and has enjoyed the freedom of SaaS. Shadow IT is still going strong, but the CIO is doing their best to gain some control, without appearing to be controlling. The CIO has a tough job, as does the CMO. The best path to success is to work together. The key driver here is going to be the sheer volume of data (buzzword avoided) required to gain a competitive advantage. The CMO will not be able to go it alone, they will need help. Yes, the CMO will have a much greater purchasing authority, possibly surpassing the CIO for technology; but they will need some help. Frenemies to the end!

Customer Centric – Companies who do not put the customer front and center, understand their jobs-to-be-done and learn to co-create value with their customers, through value-in-use will not be doing very well. This is what customer centricity is about. We will spend 2013 talking about it more, trying to understand it better and ready to execute in 2014.

Disruption – Something not even on our radar will cause major disruption. It is hard to say exactly what this is, or will be, but it is lurking, waiting to pounce. If I knew exactly what it was, I would be planning for it.

My focus for 2013? Context…

The word for 2013 is ‘Context’. Context will help (me at least) in the transition from what and why, to how. I will be spending a lot of time in 2013 working to understand the proper context of, data, information and timing; mostly to determine relevance.

If you would like some help getting from here to there, feel free to give me a call!

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